ekco vs OhMD

OhMD is patient access and inbox automation. ekco is care-plan execution between visits — a different buying reason.

Feature comparison: ekco vs OhMD for between-visit care plan execution
Feature	ekco	OhMD
Answer inbound calls	Not our job	AI voice (core)
Schedule appointments	Not our job. ekco doesn’t book visits.	Core
Scheduled between-visit check-ins	Check-ins on healthcare iMessage patients reply to	Call & text routing
Care plan follow-through	See who is on the plan and who needs a nudge	Not plan execution
Two-way patient texting on the plan	Two-way healthcare iMessage on the treatment plan — replies stay in the thread	Inbox & routing
Escalate when someone falls off	Exception queue when replies signal risk or non-adherence	Triage to staff
Patient confirmed reorder in thread	Reorder prompts from the plan in the same thread — clinic keeps the sale	Rx refill requests routed to staff; no plan-tied store reorder

Public product pages checked October 2026.

Who should pick what

Choose OhMD if

Your pain is missed calls, front-desk volume, scheduling, and after-hours access.
You need AI phone answering and a unified inbox tied to your EHR.

Choose ekco if

Patients fall off the care plan between visits — that is execution, not a missed-call problem.
You want scheduled check-ins on the plan with an exception queue when someone needs a person.

What OhMD is

OhMD centers on AI that answers patient calls and texts, schedules appointments, handles refills and referrals, and documents conversations into the EHR — Communicate, Answer, Reach, and related products for access and call volume. Public pricing lists Core from $300/month for messaging and calling. AI and automation start higher. Confirm on ohmd.com/pricing. See sources.

What ekco is

ekco takes a clinician-directed care plan and keeps the patient moving on it between visits — check-ins and running-low texts on healthcare iMessage, where patients already reply. Not another portal login or a team inbox.

Staff see who is following the plan and who needs a person. You keep clinical judgment. ekco is not your EHR, chart, or billing system. It doesn’t book appointments and doesn’t take payment.

OhMD gets patients to the front door. ekco keeps them on the plan between visits.

OhMD solves the phone queue: AI voice, scheduling, triage, and inbox tied to your EHR. Clinics sometimes pick it when patients fall off — but it is a communication platform, not care-plan execution.

Can I use OhMD and ekco?

Sometimes: OhMD for access and triage, ekco for care-plan execution. Pick OhMD for the phone queue; pick ekco for between-visit follow-through on the plan.

Bottom line

OhMD is a substitute — patient communication — not the same job as ekco.

Questions

Can I use OhMD and ekco together?

Yes. Clinics can use OhMD for call volume, scheduling, and inbound triage while ekco runs scheduled care-plan check-ins and reorders between visits. They solve different problems.

OhMD vs ekco for patient engagement software?

OhMD is patient access and inbox automation. ekco is care-plan execution: who is on the protocol, who needs a nudge, and affirmative reorders in the text thread. If patients fall off the plan between visits, that is an execution buy, not a missed-call buy.

Does OhMD Reach replace between-visit protocol check-ins?

OhMD Reach is outreach, recalls, and care-gap campaigns. That is still access and population outreach, not a clinic-authored functional protocol with Patient Store reorders in the same text thread.