Updates and how-tos for clinic teams.
How clinics run between-visit follow-through, capture refills, and cut coordinator load.
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Recent posts
How to increase supplement refills through your clinic
Most clinics do not have a demand problem. Second and third orders leave for Amazon or Costco. Fix when you reach patients and how easy it is to reorder.
Functional medicine
Patient check-in texts for functional medicine clinics
Functional medicine plans fall apart between visits. A short weekly check-in text shows the clinic what is happening before the next appointment.
· 4 min read
Patient engagement
Patient portals vs. clinic texting
Portals fit forms and records. Weekly check-ins are a different job. When texting fits between visits, and when the portal should stay.
· 5 min read
Patient Store
Your patient bought the supplement on Amazon. Now what?
Patients reorder on Amazon when the clinic misses the moment they need another bottle. Reach them earlier and send the reorder link in the same thread.
· 5 min read
Functional medicine
Professional supplements vs. Amazon: same label, different path
Same brand on the label does not mean the bottle took the same path. What clinics can tell patients, and why convenience wins.
· 4 min read
Clinic operations
Stop chasing supplement refills by hand
Manual refill lists fall apart when the clinic gets busy. Reach patients before the bottle is empty and send the reorder link in the same thread.
· 4 min read
Supplement adherence
How to text patients about supplement adherence
Supplement plans slip between visits. Ask one normal question by text, listen for why someone fell off, and catch running-low before they buy elsewhere.
· 4 min read
Patient texting
Automated patient follow-up that keeps clinicians in charge
Automate welcome texts, weekly check-ins, and running-low reminders. Safety and refill messages use fixed wording. Staff step in when a reply needs a person.
· 3 min read
Patient texting
Automated patient texting for clinics: check-ins and refills without the busywork
Automate welcome texts, weekly check-ins, and running-low reminders. Patients reply by text. Staff step in when someone needs a person.
· 4 min read
Between-visit care
Between-visit care: what happens after the appointment
Plans fall apart after the patient goes home. Short check-ins, running-low messages, and staff for the replies that matter.
· 4 min read
ekco
ekco check-in texts: keep patients on the plan between visits
Welcome, weekly check-in, and running-low texts on a schedule. Patients reply in the same thread. Staff step in when someone needs a person.
· 4 min read
Functional medicine
Texting workflows for functional medicine clinics
Four simple texts cover most of the gap: welcome, weekly check-in, running-low, and an optional pre-visit message. Short, normal, easy to answer.
· 3 min read
Weight-loss
GLP-1 check-in and refill text templates for clinics
Copy-ready GLP-1 texts: welcome, injection-week check-in, running-low refill, and a quiet-patient follow-up. Staff handle anything clinical.
· 4 min read
Weight-loss
GLP-1 patient follow-up between monthly visits
Monthly GLP-1 visits leave a blind spot. Short injection-week check-ins, refill timing, and quiet-patient flags help the clinic learn sooner.
· 3 min read
HIPAA
HIPAA, SMS, and iMessage for clinics: what practice owners need to know
A blue bubble is not a compliance certificate. What matters is PHI handling, BAAs, access controls, and clinic-controlled systems — not SMS vs iMessage alone.
· 4 min read
iMessage
iMessage for clinics: a more natural way to text patients
Patients already use Messages all day. A clinic contact they recognize beats short codes and portal notifications. iMessage when supported, SMS when not.
· 4 min read
Patient engagement
Patient engagement software for independent medical practices
Independent clinics need patients to answer check-ins, stay on the plan, and reorder before they run out. Not another enterprise platform.
· 4 min read
Patient Store
How to reduce lost supplement and refill revenue
Refill revenue disappears when patients run low and buy elsewhere. Reach them earlier and send the reorder link.
· 4 min read
Company
Benjamin Handwerker, ekco COO
Former NASA engineer Benjamin Handwerker runs ekco operations: clinic onboarding, delivery, and the day-to-day work that keeps patient threads live.
· 1 min read
Company
Physician referral program for clinic software
Refer another US practice to ekco. When they start paying, you get two months free on your bill. Terms on the referrals page.
· 1 min read
Security
HIPAA BAA at clinic signup: what it covers and what it does not
Click-through Business Associate Agreement before PHI-touching texting runs. Checklist for practice administrators comparing vendors.
· 2 min read
Try it as the patient first.
30-day Practice trial. ekco sends texts. Reply on iMessage before you enroll your panel.