Health-related texts using ekco.
If your clinic enrolls you in ekco messaging, these terms apply. Your clinic is the covered entity. Ekco Health provides the texting service under a Business Associate Agreement.
Effective October 4, 2026
Emergency notice
At a glance
Please note in particular.
You may receive health-related text messages using ekco.
Agreeing to receive these texts is not required to receive care at your clinic.
Message timing and frequency may vary. Message and data rates may apply.
Electronic messages can carry privacy risks, including visibility on a recipient device or during delivery.
Reply STOP to opt out. Reply HELP for help. Not for emergencies: call 911 or your clinic's emergency line.
Your clinic's Notice of Privacy Practices governs your health information. Ekco Health handles information under its agreement with your clinic.
Full terms
Messaging terms.
These terms explain your choices and important limits.
By opting in, you agree
You agree to receive health-related text messages using ekco. Messages are not a substitute for an office visit or emergency care.
- Agreeing to receive these texts is not required to receive care at your clinic.
- Message timing and frequency may vary.
- Message and data rates may apply.
Your clinic and Ekco Health
Your clinic is responsible for your care, consent, and Notice of Privacy Practices. Ekco Health handles information on the clinic's behalf under a Business Associate Agreement.
Message content
Messages may contain health-related information. Your clinic determines appropriate use and content. Contact your clinic if you have a question about a message or need care.
Message frequency
Message timing and frequency vary by clinic and may change. You may opt out at any time by replying STOP.
When we send texts
Your clinic determines when messages are sent, subject to applicable requirements and the preferences you provide. Messages are not monitored for emergencies. Call 911 or your clinic's emergency line for urgent help.
How messages reach your phone
Electronic messages may be visible on your device and may be handled by your carrier or other service providers. Standard text messages are not always encrypted end to end. See our Privacy Policy for more information.
Your responsibilities
- Keep your phone password-protected and private.
- Tell your clinic if your contact information changes.
- Do not use this service for medical emergencies. Call 911 or your clinic's emergency line.
How to opt out
Reply STOP to opt out of future texts. Reply HELP for assistance. Your clinic is responsible for honoring opt-out requests promptly. Opting out of texts does not affect your right to receive care through other channels.
Your consent record
We may keep a record of your consent as required for compliance. Your clinic can answer questions about your consent or the information associated with it.
Changes to these terms
We may update these Messaging Terms when the service or legal requirements change. The effective date at the top of this page shows the version in effect now. If we make a material change to how texts work, your clinic may ask you to review and agree again before continuing.
Governing privacy policy
Your clinic's Notice of Privacy Practices governs how your health information is used and disclosed. Ekco Health processes information on behalf of your clinic. For clinic-specific questions, contact your practice directly.
Costs
Message frequency varies. Message and data rates may apply from your mobile carrier. Ekco Health does not charge patients directly unless your clinic offers a separate paid messaging program and discloses that to you at enrollment.
These Messaging Terms describe ekco's patient texting channel. They are not a substitute for your clinic's Notice of Privacy Practices or informed consent for care. This is not legal advice.
Clinics: share this page at patient opt-in. See also clinic obligations on Trust.