Clinic texting

Clinic text messaging patients actually open

Carrier-filtered SMS is why clinics still play phone tag. ekco sends texts on iMessage when the phone supports it, SMS when it does not. No short code.

Why clinic texting fails in the first week

Patients ignore unfamiliar texts. Shared short codes get filtered. A portal-only reminder is one more login patients skip. ekco keeps check-ins in a text conversation patients can reply to.

ekco runs the sending. Blue bubbles on iPhone. Plain SMS on Android. Same conversation either way.

What you can send

ekco handles welcome texts, check-ins, and running-low reorder prompts. Patients reply in the same thread, and clinics confirm order details. Clinicians keep clinical judgment, and anything that needs a person goes to staff.

HIPAA controls and a BAA sit with ekco. Apple does not sign a BAA.

Who this is for

We started with functional and integrative medicine. Dermatology, mental health, rural primary care, and similar practices use the same product. Not hospital outpatient departments. Not veterinary.

FAQ

Questions clinics ask.

Is this HIPAA-compliant clinic texting?

ekco runs a HIPAA security program and signs a BAA before PHI-touching workflows run. Lock-screen previews and carrier SMS still have limits. See Trust and HIPAA texting.

Do you use a short code?

No. ekco uses iMessage when available and SMS when needed.

What if a patient is on Android?

Messages fall back to SMS. Patients still reply in the thread they already have.