Dispensary and adherence
Supplement refill reminders patients actually answer
Plans slip when nobody checks in between visits. ekco sends a weekly text and a running-low reorder prompt in the same thread patients already answer. The clinic confirms the order details and keeps the sale.
Why refills slip to Amazon
Functional, integrative, and weight-loss panels run multi-SKU protocols. Patients mean to reorder from you. Then life happens, Prime checkout wins, and staff learn about the gap at the front desk.
Portals ask for another login. A call list only reaches the patients coordinators remember. A check-in text lands while the bottle still has a few days left.
What ekco sends
ekco sends welcome messages, weekly check-ins, and running-low reorder prompts on a schedule. Patients reply by iMessage or SMS. The clinic confirms each reorder before placing it through Fullscript, Jane, Shopify, or its own store. ekco does not take payment.
Adherence is one short question in the same thread, not a survey portal. "How is the protocol going this week?" beats a form most patients never open.
What staff see
Replies and reorder conversations show in the clinic app. Coordinators handle exceptions. Quiet patients surface before the visit, not after. Use the RPV calculator on our methods guide to size follow-through on your panel.
Related
Pages to read next.
FAQ
Questions clinics ask.
How do supplement refill reminders work in ekco?
Can ekco text patients about supplement adherence?
Does ekco replace Fullscript or my dispensary?
Try it as the patient first.
Try ekco for 30 days. See check-ins and refill texts before patients go on the schedule.